Terms & Conditions

Welcome to 504 Voice ("504 Voice", "Platform", "we", "us", or "our"), an AI-powered telecommunications and virtual receptionist platform provided and operated by 504 Network L.L.C.. By accessing our website at 504voice.com or using our automated voice and SMS services, you agree to comply with and be bound by the following Terms and Conditions.

1. Services Description

504 Voice provides businesses with an autonomous artificial intelligence receptionist capable of answering phone calls 24/7, capturing appointment details, taking telephone messages, and dispatching transactional SMS confirmations to callers and business owners.

2. SMS / Text Messaging Terms (CTIA & TCPA Compliance)

By engaging with our virtual receptionist or booking services and providing your mobile phone number, you explicitly agree to the following terms regarding SMS notifications:

Program Description: 504 Voice SMS Program sends automated transactional notifications, appointment confirmations, booking reminders, and customer service updates.
Message Frequency: Message frequency varies depending on your interactions and appointment activity.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
Opt-Out: You may cancel the SMS service at any time by replying STOP to any text message received from our Toll-Free number (+1-877-421-3967). You will receive a final confirmation text confirming your opt-out.
Help & Support: For assistance, reply HELP to any text message or email us at [email protected].
Carrier Liability: Wireless carriers (including but not limited to AT&T, Verizon Wireless, T-Mobile, and Sprint) are not liable for delayed or undelivered messages.

3. Prohibited Use & Age Verification

Our platform is intended strictly for legitimate business communications, customer appointment scheduling, and customer service management. You may not use the services to transmit spam, unsolicited bulk messages, deceptive, defamatory, or unlawful content. The service is not directed to individuals under 18 years of age.

4. User Responsibilities & Account Security

Businesses utilizing 504 Voice are responsible for maintaining the confidentiality of their portal credentials and API keys. Any unauthorized use must be reported immediately to [email protected].

5. Limitation of Liability

To the fullest extent permitted by applicable law, 504 Network L.L.C. shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from network carrier outages, telecom delays, or uncompleted calls.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey and the United States, without regard to conflict of law principles.

7. Contact Information

504 Network L.L.C. (504 Voice)
1077 North Ave Unit 393, Elizabeth, NJ 07201, United States
Email: [email protected]
Website: https://504voice.com